Students are required to comply with the following policies and procedures at all times. NOTE: The Australian Institute of Executive Coaches now operates as the Australian Institute of Professional Coaches.

Entry Requirements and Admission Procedures

• There are entry requirements for students enrolling in theDiploma of Executive Coaching. You must have experience operating as a CEO or senior executive in a large organisation.
• Once the completed Enrolment Form has been received plus payment for the course, you are issued with login details to access the online course.
• To successfully complete theDiploma of Executive Coaching you must be assessed as being competent in all areas of the course.
• Students progress at your own pace throughout the course. We want you to understand a certain amount of information, then put it into practice.

Recognition of Prior Learning

• Recognition of Prior Learning is the recognition of skills and knowledge that a student has obtained through previous education, training or experience, which may entitle you to an exemption for a particular unit of study.
• Students who believe that you meet the learning outcomes for a particular unit of study may apply for RPL for that unit by calling 1300 309 360 or emailing education@professionalcoachtraining.com.au
  

  Course Completion

• To successfully complete theDiploma of Executive Coaching you must be assessed as being competent in all areas of the course.
  

  Course Fees

• Students are advised of the course fees in the Course Information Guide that you receive when making the initial enquiry. Fees may be paid upfront or via a monthly Payment Plan.
• If you fail to meet your payment obligations, after three attempts to rectify the situation, your login will be withdrawn until past arrears have been finalised.
• Course fees must be paid in full before the Diploma certificate is issued.

• Cancellation Policy

  Students have 5 days after receipt of the course in which to cancel your enrolment. You should notify the Education Manager in writing to register your cancellation and request a refund of the course fees (email: education@professionalcoachtraining.com.au or post request to Level 36, Riparian Plaza, 71 Eagle Street, Brisbane Q 4000). Verbal requests will not be considered.

  In such circumstances an Administration Fee equivalent to 10% of the total course fee will be levied to cover the costs incurred by the AIPC in setting up the enrolment. The student’s login access to the course will be immediately cancelled.

  Coaching Fees

  Should you wish to receive coaching from a member of the AIPC staff in relation to your course and / or your immediate or long-term future, please contact 1300 309 360 or email education@professionalcoachtraining.com.au to receive a quote for these services.

  Complaints Policy

  All complaints should be made in writing within 7 days of an incident occurring, the sooner the better. Complaints should be made by email education@professionalcoachtraining.com.au or by post to the Education Manager, Level 36, Riparian Plaza, 71 Eagle Street, Brisbane Q 4000.

  The following procedure will then be enacted:

  • Discussion with the complainant and any others involved in order to develop a better understanding of the problem and situation.
  • Verification of the problem and situation by independent witnesses if possible.
  • Mediation session with the complainant and others as appropriate to resolve the situation.
  • If a solution is not reached within 21 days of receiving the complaint, the services of an independent mediator may be engaged at the joint expense of the complainant and AIEC. The decision of the external mediator will be final.

  Copyright

  The intellectual property of the Diploma of Executive Coaching course and associated learning materials is held by the Inspirational Leadership Trust TA the Australian Institute of Professional Coaches. Students may use sections of the learning material for your own purposes in furthering your executive coaching career, for example, to develop workshops or presentations based around some of the key models or theoretical approaches included in the course. However none of the material may be used for commercial purposes except with the express written permission of the AIPC.

  Change of Address

  Students should notify AIPC immediately if you change your personal details e.g. phone number, email address, residential address by emailing admin@professionalcoachtraining.com.au.

  Student Membership

  When students enrol in the Diploma of Executive Coaching you immediately become a Student Member of the Institute at no cost. Membership fees are included in the course fees.

  On completing the course, the Student Member is eligible to become a Graduate Member of the Institute by paying the Graduate Membership fee.

  Student Conduct

  Students are expected to behave with all due respect for the teaching staff and fellow students. This means:

  • Addressing others with courtesy and good manners at all times including during telephone conversations, at workshops and via email communication.
  • Being polite and professional in terms of language, conduct and behaviour.
  • Ensuring your own personal safety and that of others at all times.

  Students in breach of these requirements will be advised in writing and expected to behave appropriately in the future. If three written warnings are issued the student’s enrolment will be cancelled. The student may appeal the decision, in writing, to the Chief Executive Officer, who will thereafter conduct an investigation as per the Complaints Procedure.

  Privacy Policy

  According to the laws protecting the privacy of individuals and their information which came into effect on 12^th March 2014 (The Privacy Amendment (Enhancing Privacy Protection) Act 2012 and Privacy Regulation 2013) the Australian Institute of Executive Coaches will only collect your personal details at the time of sale relevant to your purchase, enrolment in the course, and optimisation of your learning.

  This data will only be used to:

  • Provide you with the educational service you require to successfully complete your course;
  • Obtain feedback from you about the course;
  • Advise you of upcoming events relevant to your course or associated life coaching interests;
  • Administer and manage your course, including billing and collecting debts;
  • Further develop and improve our business and educational systems;
  • Inform you about new products and services that we may introduce from time to time; and to
  • Report to government agencies as required by law.

  The AIPC may disclose your personal information to the following organisations:

  • Service providers who assist with managing the services we provide to you including information technology, educational services, marketing and debt recovery.
  • Licensees that provide educational services and qualifications on behalf of the Australian Institute of Professional Coaches.
  • Government and regulatory authorities during audit of the service we provide to you or information reporting requirements.

  Your personal information is stored in a secure facility so as to protect it from misuse, either accidental or intentional. Only those staff who require your information for the purpose of enhancing your learning experience or ensuring your safety are authorised to access it. Your personal information will be kept for the period during which you are studying. Thereafter if you choose to become a Graduate Member of the AIPC, it will be transferred to the membership secure facility. All data will be archived for a period of up to 20 years, after which it will be destroyed.

  Your personal information will not be passed on or sold to any other person or organisation without your express permission unless there is a legal requirement or medical necessity to do so. Staff of the AIPC have been advised accordingly.

  Should you wish to view your personal data held by the AIPC, you should make this request in writing to the Education Manager, education@professionalcoachtraining.com.au or Level 36, Riparian Plaza, 71 Eagle Street, Brisbane Q 4000. Cost-recovery fees may apply if information needs to be photocopied, reproduced and / or transmitted to you at an expense. Please allow 21 days to receive the requested information. If the record is found to be in error, it will be amended accordingly.